Nov 15, 2018SurreyLibraries_Reads rated this title 5 out of 5 stars
I heard about this book on the radio and decided to give it a try. I quite enjoyed Jacob Tomskyy insight into the tourism industry and his humorous appeal. Having just returned from vacation, it was neat to perceive possibly what was going…
Apr 17, 2017TheresaAJ rated this title 3 out of 5 stars
Hotels, like restaurants, employ lots of staff who don't stay very long. It's also a staff that observes, judges, and hustles every person it can. Tomsky pulls back the curtain on luxury hotels and lets the reader see all the magic or…
Nov 30, 2014ChristineT_RPL rated this title 2.5 out of 5 stars
This is an eye opening account of the hotel industry. Jacob Tomsky has written about his experiences over many years from scandals to fraud in the hospitality industry. From driving high end cars as a valet to meeting Hollywood stars. This…
Aug 21, 2014writermala rated this title 5 out of 5 stars
Jacob Tomsky has written a no-holds-barred account of life in a luxury hotel. While it is told from the perspective of a hotel employee, it is a true guide for guests in hotels too. Tomsky tells his tale with humor and a current of realism…
Aug 19, 2014WVMLStaffPicks rated this title 4 out of 5 stars
Fresh out of college with a “useless” philosophy degree and no job prospects, Tomsky works as a valet parker. Having plenty of street smarts, he rises up the ranks of the luxury hotel business. There are plenty of revealing…
Feb 16, 2014DellaV rated this title 4 out of 5 stars
A fun to read book, gives a lot of tips and such about how hospitality really works. (Apparently, completely on tips, and large ones at that...) Book starts to get creepy around the subject of Brian Wilson of the Beach Boys, but other than…
Sep 26, 2013ErnieK rated this title 5 out of 5 stars
Tomsky tells an interesting story of how a nice guy turns into a hustler. He clearly comes from a love of service, and cares enough about the matter to tell how he got from a good place to that of a front desk robot.
If you have ever…
There is really nothing about this book that I liked. So why did I finish it? Despite the egocentric, alcoholic, mean-spirited author's glee in exposing the very worst of the worst in people on both sides of the desk, there was interesting…
Apr 25, 2013HopeButterfly rated this title 1 out of 5 stars
Disappointing book!!!
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ksoles
Apr 12, 2013ksoles rated this title 4 out of 5 stars
During your next hotel stay, do you want a complimentary bottle of champagne? A no-fee late checkout? Free treats from the mini bar? Jacob Tomsky explains who to talk to and how. But beware: if you acted rudely to the bellman, don't use…
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Jane60201
Mar 17, 2013Jane60201 rated this title 2 out of 5 stars
I agree with hgeng63. A very meanspirited book. Should have known from the "reckless" in the title and not bothered.
Feb 27, 2013delfon rated this title 5 out of 5 stars
What a exceptionally insightful look into the hospitality of hotels and extremely informative to the traveler.
Many themse abound herein.
Tipping is crux. Anyone not familliar with respecting others, might not agree.
Written by an…
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LDuke2012
Jan 23, 2013
Heads in Beds is highly entertaining in a snarky voice. It is almost as if you encountered the author at a party and spent a few hours over snacks and drinks hearing his best and worst stories of life on the front desk (primarily) of…
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hgeng63
Jan 08, 2013hgeng63 rated this title 1 out of 5 stars
I found this memoir to be self-serving & mean-spirited. (& I have worked in retail for over 10 years, so I know what it's like on the other side of the counter.) Where are the stories (admittedly rare) of the nice regular customers? & I…
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Heads in Beds