The Manager's Guide to Benchmarking
Essential Skills for the New Competitive-cooperative EconomyBook - 1996
Pursue a proven path to excellence. Author Jerome Finnigan -- the leading authority on quality and benchmarking at Xerox -- explains the benchmarking techniques used by today's global competitors, and tells precisely how your organization can do the same.
Publisher: San Francisco, Calif. : Jossey-Bass, 1996
Characteristics: xxii, 234 p. ; 24 cm