101 Activities for Delivering Knock your Socks Off Service

101 Activities for Delivering Knock your Socks Off Service

eBook - 2009
Average Rating:
Rate this:
Today's customers want service that is faster, better, cheaper. But how can organizations ensure that they are prepared to meet that challenge? The perfect addition to best-selling author Ron Zemke's "Knock Your Socks Off Service[registered]" book series, "101 Activities for Delivering Knock Your Socks Off Service" provides readers with practical tools to help meet their customers' needs. This set of powerful exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service and helps them create an action plan for improvement. This title is written in the same accessible and humorous style that made this series a classic. Divided into 20-30 minute activities, this invaluable guide will help all readers improve their service and wow their customers.
Publisher: [United States] : AMACOM : Made available through hoopla, 2009
ISBN: 9780814414453
0814414451
Branch Call Number: eBook hoopla
Characteristics: 1 online resource
Additional Contributors: Applegate, Jill
hoopla digital

Opinion

From the critics


Community Activity

Comment

Add a Comment

There are no comments for this title yet.

Age

Add Age Suitability

There are no ages for this title yet.

Summary

Add a Summary

There are no summaries for this title yet.

Notices

Add Notices

There are no notices for this title yet.

Quotes

Add a Quote

There are no quotes for this title yet.

Explore Further

Recommendations

Subject Headings

  Loading...

Find it at BPL

  Loading...
[]
[]
To Top