Book Summary: Engaged!eBook - 2014
Bill Jensen's book Engaged! explains that customers love doing business with companies which have a highly motivated workforce who is enthusiastically dedicated to delivering a great experience. To reach that destination three things are required: 1) defining what living the brand looks and feels like; 2) keep reminding people day by day what's required to live the brand; 3) quantify how you're doing and make the adjustments required to fine-tune and improve.
Publisher: [United States] : Business Book Summaries : Made available through hoopla, 2014
Branch Call Number: eBook hoopla
Characteristics: 1 online resource