Benchmarking for Competitive AdvantageBook - 1994
Benchmarking is an effective structural approach to quality engineering and management. It involves investigating industry's best practices, analyzing and evaluating one's own operation for opportunities and implementing an action plan that includes the structure of goals, objectives and operating targets. This guide shows managers, engineers and quality personnel what the benchmarking process is all about, how it can help them and how they can implement the process in their organization.
Publisher: New York : McGraw-Hill, c1994
Characteristics: xiv, 224 p. : ill. ; 24 cm