Faced with ever growing patron demands, tight budgets, and limited personnel, libraries are relying more and more on volunteers to assist the paid staff. But for every professional who "manages" volunteers there is a horror story--a "problem volunteer" who lacked the talent, commitment, team spirit, personality or available time to do the job. How does the busy librarian develop and manage a successful volunteer program? This is the guide to implementing and managing a volunteer program tailored to the needs of the individual library. Issues such as recruitment and placement, training, development, and evaluation, and the "challenging" volunteer are discussed. Sample applications, advertisements, press releases, job descriptions, and skills and aptitude tests are also included.