Planning Analysis and ImplementationBook - 1994
A comprehensive overview of the warranty process including warranty principles, types, requirements, analyses, negotiation and implementation. The book's focus is on warranty usage in the commercial and military sector with the goal of ensuring quality, failure-free repair product delivery. Performance guarentees are covered along with warranty legislation including: Federal Trade Commission Improvement Act; Uniform Commercial Code; and Military Weapon System Warranties.
Publisher: New York : McGraw-Hill, c1994
Characteristics: xvi, 341 p. : ill. ; 24 cm